Frequently Asked Questions
Everything you need to know about shopping with HOROW.
What is the standard shipping time for large home fixtures?
Most orders are processed within 2-3 business days. Due to the size and fragile nature of our home products, standard delivery typically takes 5-10 business days depending on your location.
What is your return policy for installed items?
To be eligible for a return, items must be in their original packaging and condition. We cannot accept returns for products that have already been installed or modified.
Do HOROW products come with a warranty?
Yes, all HOROW products include a limited manufacturer's warranty covering defects in materials and workmanship. The duration varies by product category, typically ranging from 1 to 5 years.
How do I track my order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website where you can monitor the real-time status of your delivery.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and flexible financing options through select providers at checkout.
What should I do if my item arrives damaged?
Please inspect your package upon arrival. If you notice any damage, contact our customer support team within 48 hours with photos of the damage so we can arrange a replacement or refund.